Privacy Policy

Last updated: 11-12-2025

This Privacy Policy explains how Africa Grains (“we”, “us”, “our”) collects, uses and protects personal information when you visit this website or contact us about grain products, logistics or related services.

By using this website or submitting your information, you agree to the practices described in this Policy.

1. Who we are

Africa Grains supplies and coordinates grain products and logistics from South Africa into selected SADC markets. This website is intended primarily for business-to-business (B2B) use by importers, buyers, distributors and logistics partners.

If you have questions about this Policy, you can contact us on:
Contact Us: Contact Africa Grains

2. Information we collect

2.1 Information you provide directly

We may collect information that you provide when you:

• Submit a contact form or request a quote
• Send us an email or call us
• Subscribe to any updates or newsletters (if applicable)

This may include:

• Name and surname
• Company name and role/position
• Email address and phone number
• Country and location
• Product interests (e.g. maize, wheat, soybeans, sorghum)
• Shipment details (volume, destination, timelines, incoterms)
• Any other information you choose to include in your message

2.2 Automatically collected data

When you browse this site, we may collect limited technical information such as:

• IP address and approximate location (country/region)
• Browser type, device type and operating system
• Pages visited, time spent on pages and referring sites
• Date and time of access

This may be collected via server logs, basic analytics tools and cookies (see Section 9).

3. How we use your information

We use personal information for purposes such as:

• Responding to enquiries, quote requests and contact messages
• Communicating with you about potential or ongoing shipments
• Assessing demand and planning supply and logistics
• Maintaining internal records (e.g. correspondence, offers, contracts)
• Improving our website content and user experience
• Complying with legal, regulatory and compliance requirements

We do not sell your personal information to third parties.

4. Legal basis for processing

Depending on your jurisdiction, we may process your information on the basis of:

• Legitimate interests – to operate and grow our B2B business and manage enquiries
• Pre-contractual / contractual necessity – when you request quotes or enter into agreements with us
• Legal obligations – for compliance and record-keeping

5. How we share your information

We may share your information with:

• Logistics providers / carriers where necessary to quote, plan or execute shipments
• Suppliers, silo operators or inspection agencies where required to confirm supply, quality and documentation
• Professional advisors (e.g. legal, financial, compliance) where needed
• Service providers who assist with website hosting, security or email delivery

We only share what is reasonably necessary for the specific purpose and expect partners to protect your information in line with applicable laws and good practice.

We may also disclose information if required by law, regulation, court order or competent authority.

6. International transfers

As Africa Grains operates in the SADC region, your information may be transferred across borders for purposes such as providing quotations, coordinating logistics and complying with import/export or inspection requirements.

Where required by law, we aim to ensure that appropriate safeguards are in place for such transfers.

7. Data retention

We keep personal information only for as long as necessary to:

• Respond to your enquiry and manage our relationship
• Maintain records of offers, contracts and shipments
• Comply with legal and regulatory obligations

Once information is no longer required, we will take reasonable steps to delete or anonymise it.

8. Your rights

Depending on your jurisdiction, you may have rights such as:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of information where it is no longer needed or lawfully processed
• Objection to or restriction of certain types of processing
• Data portability in some cases

To exercise any of these rights, please contact us at [insert contact email]. We may need to verify your identity before responding.

9. Cookies and similar technologies

This website may use cookies and similar technologies to:

• Ensure basic site functionality
• Remember certain preferences (where applicable)
• Analyse visits and traffic patterns for internal statistics

You can typically manage cookies via your browser settings (e.g. block or delete cookies). Disabling some cookies may affect site functionality.

If we implement more detailed or third-party analytics or marketing cookies in future, we will update this Policy and, where required, notify you or request consent.

10. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, accidental loss, misuse or alteration.

However, no system or internet transmission can be guaranteed 100% secure. You provide information at your own risk, and we encourage you not to send highly sensitive personal data through simple contact forms or email.

11. Third-party websites

Our website may contain links to third-party websites (for example logistics partners, certification bodies or other service providers). We are not responsible for the privacy practices or content of those websites. We recommend that you review their privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our operations or services. The “Last updated” date at the top indicates when it was last revised.

Substantial changes may be highlighted on the website or communicated through other reasonable means.